Parts Counter - Entry Level

Sonsray Machinery | Auburn, WA

Posted Date 6/17/2022

Company Overview

Sonsray Inc. is a privately-owned and operated company. From the borders of Mexico to Canada we cover, Arizona, California, Nevada, Oregon, Washington, New York, and New Jersey making us the largest CASE CNH Construction and Agricultural Equipment Dealership and Thermo King transport refrigeration & temperature control equipment dealership on the West Coast. Our Sonsray team is a growing dynamic company with over 600 employees and 30 plus combined locations for new & used equipment sales, genuine parts, factory authorized warranty repair, fleet maintenance, and rentals that offer a unique environment fostering individual growth and rewards performance. Sonsray, Inc. features factory training technician programs, and state-of-the-art shops equipped with modern diagnostic tools providing our staff with proper technology and training for their day-to-day business operations.

As we continue to grow, our Sonsray Machinery division is seeking an entry-level Parts Counter Representative to join our dynamic CASE dealership in Auburn, WA.

Essential Job and Responsibilities:

  • Provide parts service to customers and mechanics
  • Counter Parts sales and parts delivery to the customers' location
  • Communicate effectively with both customers and internal members by telephone and in person, to sell company parts and other services
  • Answer incoming telephone calls
  • Receive and fill parts orders
  • Load and unload pallets
  • Physical inventory
  • Maintain parts department general housekeeping
  • Stock shelves and maintain parts inventory
  • Package and ship parts and cores
  • Record sales and/or delivery information
  • Assist in warehouse duties and parts delivery to customers as necessary
  • Performs other functions or duties as directed by management in line with the objectives of the dealership


  • Heavy Construction Equipment, Diesel, Automotive, or related industry is desired but not required
  • Some retail counter sales or warehouse experience is highly preferred but not required
  • Ability to communicate effectively to sell company parts and other services by phone and over the counter
  • Great organizational and customer service skills
  • Must be personable, self-motivated, and have above-average organizational skills
  • Able to balance priorities on large volume accounts in high-pressure situations
  • Ability to use standard desktop load applications such as Microsoft Office, Google Workspace, and internet functions
  • Must have the ability and willingness to learn internal computer systems
  • Team player with a calm demeanor and customer service focus
  • Ability to multi-task and work quickly and accurately
  • Flexible to work additional hours as the job requires
  • Forklift experience is desired – willing to train
  • Able to occasionally sit and climb or balance and left or move up to 50 pounds
  • Must possess and maintain a current and acceptable, valid "C" Driver's License
  • Bilingual Spanish is a plus

Benefits Include:

  • Medical
  • Dental
  • Vision
  • Life Insurance/AD&D coverage
  • Voluntary LTD & Aflac
  • 401K Matching
  • Paid Vacation, Sick, and Holiday
  • Uniforms Provided
  • Birthday Perks

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